Help & Support

Before You Contact Us

To help us investigate your request, include the following information where relevant:

• Your Partic account email and username;
• Your device model, operating-system version and Partic app version;
• A clear description of what happened and the steps that led to the issue;
• The room code, approximate date and time, or transaction details related to the issue; and
• A screenshot that does not expose passwords, payment credentials or other sensitive information.

Account and Sign-In Help

If you cannot sign in, tell us whether you use email, Google or Apple authentication and include the exact error message. For account-deletion requests, use the deletion option inside Partic or follow the public instructions on our Delete Account page.

Coins, Purchases and Transfers

For help with a Gold Coin transfer, include the transaction reference (if available), date, amount and recipient's username. Explain whether the transfer failed or the balance appears incorrect. Gold Coins are virtual in-app gifts, not money; Silver Coins cannot be transferred.

For a purchase issue, include the store platform, purchase date and order or receipt identifier. Never send your password or full payment-card details. Any eligible purchase refund is handled through the applicable app store; a Gold Coin gift does not transfer purchase refund rights to its recipient.

Games and Technical Issues

Include the game name, room code, your role in the room, approximate time and the action that failed. Screenshots or a short screen recording can help, provided they do not reveal private information.

Report a Player or Content

Email play@supac.ca with the reported username, room code, date, a description of the concern and any relevant evidence. Do not confront another user or share sensitive personal information in your report.