Delete Your Partic Account and Associated Data

This page explains how you can request permanent deletion of your Partic Account and associated personal information. Deleting the Partic app from your device does not delete your Account.

How to Request Account Deletion

You may request deletion using either of the following methods:

Option 1: Inside the Partic App

Open Partic and go to:

Profile > Settings > Security > Delete Account

Follow the instructions shown in the app to submit and confirm your request.

Option 2: Without Using the App

Send an email to:

play@supac.ca

Use the subject line:

Partic Account Deletion Request

Whenever possible, send the request from the email address associated with your Partic Account. Include:

• The email address associated with your Account;
• Your display name or Partic User ID, if known; and
• A clear statement that you want your Partic Account and associated personal information permanently deleted.

Do not send your password, full payment-card number or card security code.

If you no longer have access to the email address associated with your Account, contact us at play@supac.ca and provide enough information for us to attempt an alternative ownership verification.

Verification

Before processing a deletion request, we may take reasonable steps to confirm your identity and verify that you own or control the Account.

We may contact you for additional information if we cannot verify the request using the information initially provided. We will request only information reasonably necessary to verify Account ownership and protect the Account against unauthorized deletion.

What Happens When Your Account Is Deleted

After your request has been verified and completed:

• Your Partic Account will be permanently closed.
• Active authentication tokens and Account access will be revoked.
• Personal Account and profile information will be deleted or anonymized, subject to the limited retention described below.
• Your display name, biography, profile image and other profile information will be deleted or anonymized where reasonably possible.
• Remaining Gold Coins and Silver Coins will be permanently cancelled.
• Cancelled Coins cannot be used, transferred, restored, redeemed, withdrawn or exchanged for money or anything else of real-world value.
• Pending Gold Coin transfers will be cancelled where technically and legally possible.
• Completed purchases, Gold Coin transfers, game results and Coin prizes will not be reversed solely because your Account is deleted.

Account deletion is permanent and cannot ordinarily be undone.

Information We May Retain

We may retain limited information after Account deletion where reasonably necessary or required for:

• Purchase, refund and chargeback administration;
• Coin-ledger and transaction integrity;
• Completed Gold Coin transfer records;
• Tax, accounting and Platform reconciliation obligations;
• Fraud prevention, security and enforcement investigations;
• Resolving disputes, complaints or legal claims;
• Compliance with applicable law or a valid legal request; and
• Preserving accurate records belonging to other Users.

Shared game, User Content, transfer and match records may remain in anonymized or limited form where necessary to preserve another User’s game or transaction history, investigate misconduct or maintain Service integrity.

Deleted information may also remain in encrypted or access-restricted backups until it is overwritten through the ordinary backup cycle. Backup copies are not used for ordinary business purposes after a valid deletion request has been completed.

Information retained for these purposes will not be used for unrelated marketing or gameplay purposes.

Processing Time

We aim to complete an eligible and verified Account-deletion request within 30 days.

Additional time may be required where:

• We need additional information to verify Account ownership;
• A purchase, refund, chargeback, transfer or dispute remains unresolved;
• Information must be retained for fraud prevention, security or legal reasons; or
• Applicable law permits or requires a longer period.

If additional time is required, we will explain the reason where reasonably practicable and legally permitted.

Coins and Refunds

Deleting your Account does not create a right to:

• Redeem or cash out Gold Coins or Silver Coins;
• Receive money for remaining Coins;
• Reverse a completed Gold Coin transfer; or
• Receive compensation for promotional, transferred, converted, earned or prize Coins.

Any refund required by applicable law or granted under Apple App Store or Google Play rules is handled separately as a reversal of an eligible original purchase to the original purchaser through the applicable Platform. It is not a redemption or cash-out of Coins.

If you have a pending purchase dispute or refund request, please mention it when submitting your deletion request.

Other Privacy Requests

If you want to request access to or correction of your personal information, ask a privacy question, or request deletion of particular information without closing your entire Account, contact our Privacy Officer at:

play@supac.ca

Some information may need to be retained where permitted or required by law or where necessary to protect other Users, prevent fraud, maintain transaction records or resolve a dispute.

Contact